Privacy Policy

Tawithsa operates as a licensed Private Hire Vehicle (PHV) operator under Transport for London (TfL). We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of information:

• Your      name, phone number, and email when you make a booking.
• Pickup      and drop-off locations, booking times, and journey details.
• Payment      information (where applicable).
• Driver      details and vehicle information for operational and safety purposes.

2. How We Use Your Information

Your information is used for:

• Managing      bookings and dispatching vehicles.
• Communicating      with passengers and drivers.
• Meeting      TfL licensing and record-keeping obligations.
• Safety,      security, and fraud prevention.

3. Sharing of Information

We do not sell or share your data for marketing purposes.
Your data may be shared only with:

• TfL      and law enforcement agencies (if required by law).
• Our      licensed drivers to fulfil your booking.
• Service      providers who securely process payments or IT systems on our behalf.

4. Data Retention

We retain booking and operational records for 12 months in compliance with TfL’s Operator Licence Conditions.

5. Your Rights

Under the UK GDPR, you have the right to:

• Request      access to the information we hold about you.
• Request      correction or deletion of your data.
• Withdraw   consent for processing (where applicable).
  Requests can be made by email to: info@tawithsa.co.uk 

6. Contact Us

Tawithsa
77 Fulham Palace Road, London, W6 8JA
Email: info@tawithsa.co.uk
Phone: 020 4534 8665 

If you have concerns about how your data is handled, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk